You will receive an order confirmation email shortly after placing an order successfully. If you do not receive this email, please contact us at firstname.lastname@example.org
No, we do not accept order cancellation once you placed an order.
If you would like to make any change to an order you have placed, please contact us as soon as possible at email@example.com, with your Order Confirmation Email.
No changes can be made once you received Shipment Confirmation Email.
Shipping & Delivery
We accept orders from Hong Kong, Macau, Taiwan, Malaysia, Singapore and China at the moment.
Please contact us at firstname.lastname@example.org if you want to place an order from other countries, we will get back to you as soon as possible.
We try our best to ensure your order can be shipped as soon as possible. Yet delays could occur if there's stock availability and quality-related issue.
Hong Kong & Macau: 2-3 business days
Taiwan, China, Singapore & Malaysia: 4-5 business days
* We do not operate during Sunday& Public Holidays
With the tracking code provided in the Shipment Confirmation Email, you can track your order at the courier's tracking page.
There's a pickup option at the checkout. You can pick up your order within business hour 12-8pm.
Pickup option is only applicable to Hong Kong orders.
Please pick up your order within 1month, otherwise your order will be fulfilled automatically without further notification.
RETURN AND REFUNDS
As a valued customer, we want you to know that we care and we vow to ensure you have a great retail experience with us. If you received a faulty, incorrect or missing items, please contact us straight away at email@example.com within 7 days of purchase.
All orders are final and cannot be cancelled. We do not accept return, exchange or refund for placed orders.
Import Taxes & Duties
Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by FEVERGUY. For further details of charges, please contact your local customs office. In some occasions, packages may be delayed due to custom clearance.
Customs & Regulations
Customers should check their local postal regulations on restricted items since FEVERGUY cannot be held liable for any items that are not accepted into the regarding country.